Shipping Policy

Thank you for shopping with Hiquo! Below is our shipping policy to help you understand how and when your order will arrive.

Processing Time

In-stock orders are typically processed within 1–2 business days (Monday to Saturday, excluding holidays) after receiving your order confirmation email.

You will receive another notification when your order has been dispatched.

Transit Time

Once dispatched, orders typically arrive within 6–9 working days. Delivery times may vary depending on your location and unforeseen postal delays.

Total Delivery Time

For in-stock products, the estimated total delivery time is 7–11 working days. During busy periods, delivery may take up to two weeks.

These estimates do not apply to pre-orders or backorders.

Pre-Orders and Backorders

Certain products may be available for pre-order or backorder.

For these products, the estimated dispatch date will be displayed before purchase. Standard delivery times will apply once the order has been dispatched.

If dispatch is delayed beyond the stated timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

Please refer to our Refund & Returns Policy for further information.

Shipping Rates

We offer free standard shipping worldwide.

Optional shipping protection may be available at checkout for eligible orders, subject to its terms and conditions.

Any applicable shipping charges will be displayed before completing your purchase.

Delivery Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to high postal volumes, weather conditions, strikes, customs clearance or other unforeseen circumstances.

If your order is significantly delayed, please contact us for assistance. Your statutory consumer rights remain unaffected.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email, allowing you to monitor its delivery progress.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: info@hiquo.co

Address: White Friars, Farm Road, Bourne End, Buckinghamshire, SL8 5RB, United Kingdom.