Here at Hiquo we are committed to providing excellent customer service, last month we responded to 94% of all emails within 24 hours!

If you have any questions or queries please fill in and submit the form below.

Alternatively you can choose from one of the following methods.

📧 info@hiquo.co

Phone number - +44 07584 28931

Address:

White Friars, Farm Road, Bourne End, Buckinghamshire, SL8 5RB, United Kingdom

Our customer service team is based in London, England and always do their best to answer your questions as soon as possible.

Our typical office hours are...

Monday to Friday 9am to 5pm
Saturday 9am to 4pm
Sunday 9am -12pm

 

How can I contact Hiquo?

You can email us at info@hiquo.co where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take up to 2 weeks to arrive in extreme cases. We will always keep you updated at every step with the progress of your order.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.